Business support and customer service

Local Governments interact with local businesses across a range of services, frequently through regulatory processes.

Ensuring a customer-friendly approach can greatly influence the local business environment. In addition to ensuring regulatory processes are easy to understand and navigate, economic development activities often go further in supporting business capacity, including:

  • Training, mentorship and events
  • Newsletters and information 
  • Grants
  • Business awards 
  • Jobs expos.
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Innovate Joondalup 2025 - Business support programs

City of Joondalup

Innovate Joondalup 2025 was a strategic business support initiative led by the City of Joondalup to support local small and medium-sized enterprises (SMEs). The program delivered a series of targeted capability-building workshops designed to empower businesses and entrepreneurs with practical skills and knowledge. Delivered in partnership with expert providers, the program supported 40 SMEs across four specialised streams.

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Fields and Fortunes 2026

Shire of Gnowangerup

Fields and Fortunes 2026 was the Shire of Gnowangerup’s third annual business forum. This one-day event brought together local business leaders to network and learn from a program of top-quality speakers across various fields of technology.

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Accessible Swan Business

City of Swan

In 2022, the City of Swan’s Economic Development team created a Business Support and Enhancement Plan, which identified a gap in accessibility support for businesses – especially relevant given the ageing population and national disability discussions.

After research and consultation, the City launched a pilot program with 10 local businesses. Each received an accessibility review and report, with recommendations for improvements.

Businesses could choose which changes to implement, and customer trends were monitored post-upgrades to assess impact.

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Belmont Jobs Expo 2025

City of Belmont

The Belmont Jobs Expo was launched in 2024 to bring together local employers and residents. Following on in 2025, it has seen approximately 1,500 attendees since its inception, helping numerous residents with their resumés, and connecting Belmont businesses to a new workforce.

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