INK has extensive experience across local and state government and the private sector, with an intricate, multi-perspective understanding of organisations’ diverse needs and drivers and their wide range of stakeholder groups. We work to improve strategic direction, set strategic and operational plans (including Integrated Planning and Reporting), improve products and services, and communicate vision and purpose with deep meaning and strategic intent.
Goods / Services and Works
1. Strategic Planning: Blending technical and creative nous, our strategic planning remit is broad and covers the many facets of local government.
• Value proposition and strategic positioning
• Context and trend analysis
• Vision and goal setting
• Stakeholder and customer insights
• Process mapping and process improvement
• Prioritisation and impact assessment
• Strategic plans
• Transition and reform plans
• Facilitation
2. Facilitation: we offer 100% impartial facilitation services for Elected Members, Boards, interest groups and community including:
• Values and goals setting
• Leadership alignment
• Stakeholder, Board, and executive facilitation
• Project definition and planning
• Process improvement
• Business planning
• Strategic Planning
• Vision and Narrative
• UX Design
3. Design Thinking: Our design thinking techniques put customers and stakeholders front and centre to help organisations streamline and improve business and regulatory processes.
• Workshop design and facilitation
• Customer empathy mapping
• Persona development
• Problem definition
• Opportunity identification
• Process mapping
• Operational innovation
• Customer journey mapping
• Ideation
• Prototyping and testing
4. Vision + Narrative: Bringing strategic direction to life needs a strong narrative to crystalise value propositions, drive investment and achieve commercial, stakeholder and regulatory outcomes.
• Vision workshops
• Vision and values statements
• Key messages
• Competitive positioning
• Corporate and project manifestos
Service Areas
5. Whole of state