Dealing with Conflict - 2 Days

Overview

Elected Members face unique challenges in dealing with community criticism and engaging in effective debate and collective decision making with their fellow Elected Members. A specialised skillset for dealing with conflict allows Elected Members to safeguard their personal wellbeing, contribute to positive cultures and perform their roles effectively.

This course develops the skills to manage conflict within the Council and between the Local Government and the community. This course will enable Elected Members to identify common communication roadblocks, common sources of conflicts within groups and develops techniques for resolving conflict situations.

The program will examine communication strategies, interpersonal skills and emotional intelligence and how to navigate through confronting and challenging situations.

Target Audience

Elected Members who would like to enhance their interpersonal skills, improve relationships with colleagues and get the most out of their role in Local Government.

Learning Outcomes

• Different leadership roles;
• The importance of thinking strategically;
• How to motivate self and others;
• Communicate with the Council and community;
• The importance of ethics in a leadership role;
• How to identify and deal with conflict; and
• How to read others through increasing your emotional intelligence.

Course Transfer and Cancellation Policy

All transfer or cancellation requests must be made via our request form.

Please refer to the WALGA Terms and Conditions of Enrolment for further conditions including COVID-19, On-Site training and course cancellations. 

Upcoming Course Dates