On This Page
Course Transfer and Cancellation Policy
WALGA Training recognises that plans can change and cancellation by a Participant or a Local Government might happen.
Unfortunately, there will be times when cancellation will attract a cost. Our policy explains the Terms and Conditions as outlined below.
Course Transfer and Cancellation Request
All transfer or cancellation requests must be made in writing using our online form below.
Training at WALGA
If you wish to change or cancel your confirmed course, the following Terms and Conditions apply:
- More than 10 business days prior to course commencement
- Full refund for cancellation
- No charge for course dates changes
- Cancellation request between 10 – 6 business days
- 50% refund on pre-payment for cancellation
- No charge for course dates changes
- Less than 5 business days or non-attendance on the day of the course
- No refund for cancellation
- No transfer to another date is allowed
On-Site Training at your Local Government
A confirmed booking will attract a cancellation fee as outlined below.
Cancellation must be received by WALGA Training via email to [email protected]
- More than 20 business days prior to course start – pre-paid costs such as travel will be charged to the Local Government.
- 20 – 10 business days – 50% of the training course cost plus pre-paid costs such as travel will be charged to the Local Government.
- Less than 10 business days – 100% of the training course cost plus pre-paid costs such as travel will be charged to the Local Government.
Cancellation or Course Change by WALGA Training
Training scheduled at WALGA:
- In the rare event that WALGA Training has to change or cancel a course less than 10 business days prior to course start, WALGA Training will provide a full refund on prepaid course fees. This will not include any travel cost incurred by participant/s.
