Financial Hardship Policy – Supporting vulnerable community members

Published on:
Tuesday, 19 December, 2023
Governance and Procurement

A Financial Hardship Policy can help your Local Government to; help those struggling to pay their Rates and Service Charges; set up payment plans that are fair and reasonable, connect people with support agencies, help vulnerable people to manage their financial obligations and reduce unpaid rates debts on your Local Government’s balance sheet.

You’ll find the updated WALGA Template Financial Hardship Policy and Implementation Guide HERE. The WALGA Template Policy and Guide aligns with the Ombudsman WA, Good Practice Guideline for Local Government collection of overdue rates for people in situations of vulnerability.

Contact WALGA’s Governance Team: 08 9213 2514 or

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