ADIA Affordability survey

Published on:
Tuesday, 6 February, 2024

The Australian Digital Inclusion Alliance (ADIA) is undertaking research into the needs and roadblocks faced by low income Australians when it comes to internet access.

Digital technologies – and the ability to confidently and safely use them – are required for all Australians in contemporary society and it is vital to ensure that all Australians have affordable access to quality internet. 

Last year the ADIA welcomed the School Student Broadband Initiative supporting eligible families with no internet at home to receive a free National Broadband Network (NBN) service, however, we acknowledge that targeted initiatives may not have the scope to address the needs of low income consumers more broadly.

The ADIA is advocating for a permanent, low cost broadband product. 

In order to help us shape our recommendations, stakeholders are invited to complete a short survey to help us understand the experiences of low income consumers. We are particularly interested to hear from representatives of organisations working on the ground with vulnerable communities. 

The survey will run until Friday 9 February.  If you would like to submit additional feedback, email

The ADIA is a signatory of ACCAN’s No Australia Left Offline initiative, which calls for a 50 mbps service for $30 per month to be available to households receiving income support.

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