WALGA Preferred Supplier Logo A preferred supplier of WALGA

Financial and Corporate Services (PSP004)

Well Done International is an Australian owned and managed 24x7 specialist contact support provider. We are a preferred provider to local government on contracts covering all states and the NT. 

Services include:

  • Full Council Support Service – afterhours and business hours overflow procedures with full Client Services support included for updates in CouncilPRO. 
  • Basic Plus Council Support Services – service option without included support for smaller and remote Councils or a stand-alone service in CouncilPRO for a business unit.
  • Welfare monitoring – Lone Worker Check Services, GPS monitoring.
  • SCADA monitoring.
  • Outbound Services – customer and engagement surveys.
  • •    Digital customer services.
Our approach to service delivery is different. Our long involvement in the National Local Government Customer Service Network has influenced our systems development and support to be more collaborative with Council clients. Our CouncilPRO system was built in an agile development framework to incorporate features that Councils have asked for and give staff managing the services tools, access, and a high level of service transparency. Pricing is more flexible and unbundled to help you get best value for money. All normal support is included in a service level.

CouncilPRO presents afterhours and overflow procedural sets to the agents handling your service with reference to WST in your local business hours. 

We invite you to see the difference in a demonstration.


is qualified within the following sub-categories:

  • Call Centre Management Services (PSP004-001)