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Financial and Corporate Services (PSP004)

Australian owned and operated since 2005,Oracle Customer Management Solutions (OracleCMS) has become one of Australia's leading customer services and systems outsourcing providers. OracleCMS combines the passion of talented people with business innovation and technology to develop industry and customer specific services and solutions.

As an Australian contact centre provider, we offer inbound customer solutions seven days a week, 365 days of the year. Implementing best practices, we assist our customers by:

  • Guaranteeing 24/7/365 availability to answer customer enquiries, phone, email, SMS.
  • Reducing call volume through smart processing
  • Monitoring the latest trends, automating call triage and scripting.
  • Providing proactive customer service professionals at a.fraction of the cost of hiring and training internally.
OracleCMS has proven extremely successful in managing, developing and implementing multi-tiered customer solutions, combined with technology that focuses on automation and acceleration, our customers are placed at the forefront of their competition and see an overall improvement to their bottom line.
 
Our accreditations are a testament to our high-quality standards and capabilities.
ISO 9001 – Quality Management
ISO 27001 – Information Security Management
ISO 14001 – Environmental Management
PCI Compliant – Payment Card Industry data compliance.

sub-categories

is qualified within the following sub-categories:

  • Call Centre Management Services (PSP004-001)

Information & Communication Technologies (PSP001)

Australian owned and operated since 2005,Oracle Customer Management Solutions (OracleCMS) has become one of Australia's leading customer services and systems outsourcing providers. OracleCMS combines the passion of talented people with business innovation and technology to develop industry and customer specific services and solutions.

As an Australian contact centre provider, we offer inbound customer solutions seven days a week, 365 days of the year. Implementing best practices, we assist our customers by:

  • Guaranteeing 24/7/365 availability to answer customer enquiries, phone, email, SMS.
  • Reducing call volume through smart processing
  • Monitoring the latest trends, automating call triage and scripting.
  • Providing proactive customer service professionals at a.fraction of the cost of hiring and training internally.
OracleCMS has proven extremely successful in managing, developing and implementing multi-tiered customer solutions, combined with technology that focuses on automation and acceleration, our customers are placed at the forefront of their competition and see an overall improvement to their bottom line.
 
Our accreditations are a testament to our high-quality standards and capabilities.
ISO 9001 – Quality Management
ISO 27001 – Information Security Management
ISO 14001 – Environmental Management
PCI Compliant – Payment Card Industry data compliance.
 

sub-categories

is qualified within the following sub-categories:

  • Telecommunications Hardware (PSP001-018)