CANCELLATION POLICY for Events

If you are unable to attend, a full refund will be given provided we are notified by the RSVP date. After this date, a substitute will be accepted, but no refund will be issued.


COVID-safe and booking with confidence

We know that the world has changed and there is always going to be uncertainty around events in the age of a pandemic, so here is our approach to making this work:

  • The event will be fully COVID-safe and compliant above and beyond any basic government health requirements to do what we reasonably can to protect your health and safety and that of all attendees. That will include appropriate social distancing and other measures.
  • If the event is cancelled or has to be moved due to Government restrictions, a full refund will be offered.
  • If event was sold as in-person and shifts to online, a refund will be offered.


If you’re unable to attend, you are to notify WALGA by email as soon as possible prior to the event.

Should your cancellation be due to any of the following, supporting documentation must be provided for a refund.

  • you are required to self-isolate or quarantine (and the event falls within this period) due to:
    • being a confirmed case of COVID-19; or
    • having close contact with a confirmed case of COVID-19; or
    • living in or having been in a high risk area within Australia; or
    • having returned from overseas.
  • you have COVID-19 symptoms, have been tested for COVID-19 and awaiting test results (and the event falls within the period of awaiting test results).

All requests for a refund must be provided in writing.

 

GUIDELINES FOR ONLINE REGISTRATION


1. TO START

  • Navigate to the page describing the event, then click on the ‘ Register Now’ button. This will take you to the Sign-in page for this event.

2. ONCE ON THE EVENT SIGN-IN PAGE

  • If you are registering for the FIRST TIME please click the Register-button. You will be asked to create a password on the next page before proceeding with the event registration.
  • If you have PREVIOUSLY REGISTERED for an event, please enter your email address and password. If you do not remember your password, select ‘ I forgot my password’  (please see details and instructions below)

3. WHO ARE YOU REGISTERING

  • Yourself – Please choose ‘I am registering myself’
  • Yourself and others - Please choose ‘I am registering myself’ and add other registrants (once you’ve registered yourself) in Step 3 of the registration process – use 'Add another registrant' button
  • On behalf of someone else – ‘I am only registering other people - NOT myself’
      Please add your details as admin contact details, and the registrant details in the attendee section.
      A confirmation email will be sent to both, the attendee and the admin contact.
 
  • Click ‘ Next’ to proceed with the event registration.
  • Please complete the registration fields and ensure you enter all applicable information.
  • If you wish to add another registrant please click the ‘Add Another Registrant’-Button - otherwise proceed to Payment Options.

4. PAYMENT OPTIONS

  • At the bottom of the checkout under ‘ Payment Options’ select either
    • ‘pay by Purchase Order’ and add your Purchase Order Number.
    • ‘pay by Credit Card’ and enter your full postal address. We will email the invoice to you within a few days. To make payment please contact our finance department after you have received the invoice.
      Please note: Our registration software uses Commonwealth Bank Payment gateway for secure processing of credit card payments. The registration system does not hold or retain any credit card details.

5. FINALISE YOUR REGISTRATION

  • Read and Agree to our Terms and Conditions by ticking the check box
  • Click on the ‘Submit’-button to finalise your registration. A confirmation email will be sent to all registrants and the administration contact.

FORGOTTEN PASSWORD

     •    If you have selected ‘Forgot password’, a message will appear on the screen advising an email has been sent.
     •    You will receive an email with instructions for re-setting your password.
     •    Click on the link and enter a new password.
     •    Confirm your new password and click ‘Submit’. You will then be logged in to the event website.
      
      
Please advise all changes or cancellations in writing to the WALGA Event Manager registration@walga.asn.au. Should you have any questions or need further information please contact us on 9213 2000.