Dealing with Conflict

Dealing with Conflict


This course provides the skills to manage conflict within the Council, and between the Local Government and the community and the wider community. This course will enable Elected Members to identify common communication roadblocks, the source of conflicts within Council and develop techniques for resolving conflict situations.

Elected Members will develop the knowledge and skills to improve their conflict resolution skills by examining what conflict is and how conflict affects people. The program will examine some basic communication strategies and how conflict can be dealt with in their work and personal lives.

Target Audience

Designed for Elected Members who would like to enhance their interpersonal skills, improve relationships with colleagues and get the most out their role in Local Government.

Learning Outcomes

On completion of this program, participants should be able to understand and recognise:
  • different leadership roles;
  • the importance of thinking strategically;
  • how to motivate self and others;
  • communicate with the Council and community;
  • the importance of ethics in a leadership role; and
  • how to identify and deal with conflict.


9:00am - 4:30pm


$525.00 (Incl GST) - Face-to-face at WALGA
$450.00 (Incl GST) - Virtual Classroom via Zoom

Additional fees apply for assessment. See the  Student Handbook for more information.

Cancellations, transfers and substitutions
  • Requested must be received in writing via email, letter or fax.
  • Cancellations received within 5 working days of the start of the course will incur a 20% administration fee of the full course cost.
  • Non-attendance or cancellations received within 2 working days of the start of the course will incur the full course fee.
  • Participants can only transfer course dates once without incurring the full fee.
  • Substitutions can be made at any time and no fee will be incurred.
Dealing with Conflict
  • Friday, 8 October 2021
  • Registration from 8:30AM
  • WALGA Office
    L1/170 Railway Parade
    West Leederville
  • $525.00 (Incl GST)
Register Now
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