Debt Management

Debt Management

C014_12 - Expires 29/June/2019 Amy Green Procurement Specialist (08) 9213 2520

Service Offering

The prime focus of this Preferred Supplier Panel is the recovery of overdue rates and sundry debtor accounts on a referral basis. 

Members undertake their own internal processes and levels of collection activity prior to referral to an external agency. 

Services available for delivery under this Contract include, but are not restricted to: 

  • Collection of outstanding accounts (rates and sundry)
  • Undertaking of legal recovery action
  • Debtor location
  • Assisting with the improvement and design of Member debt recovery processes
  • Implementation of proactive recovery strategies and processes to assist in the reduction of payment default for Members 

The Contract requires that Preferred Suppliers collect monies that Members deem necessary to be pursued by a third party. The severity of pursuit will be stipulated by the Member and will depend on the Member’s own internal recovery processes. The Supplier’s recovery action may range from a formal letter of demand to full legal action.

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View pricing and conditions of contract


All Preferred Suppliers under this Panel are legally required to provide their best prices and conditions of supply to Local Governments purchasing through the WALGA Preferred Supply Panel. 

Contract pricing is aimed at achieving best “value for money” outcome across the range of debt management services. 

The ability for Local Governments to recover collection costs is contingent on established legal positions with respect to the Local Government Act 1995 and the Magistrates Court (Civil Proceedings) Act 2004. Service providers are able to assist with the provision of advice relating to compliance with this legislation and independent legal advice can also be sought. 

All applicable charges for debt collection work that will be levied under the Contract must be disclosed to the customer. Prices given should include the cost of all work and other expenses associated with the chargeable activity unless otherwise stated. 

Court fees levied under this arrangement should not exceed the Western Australian Scale of Court Costs.


Conditions of Contract 

Comprehensive General Conditions of Contract that support this arrangement are available on request. Members must reference the WALGA Contract and related Member Conditions in all communications with Preferred Suppliers.

Debt Management

Preferred Suppliers

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