Customer Service and Complaints Handling

Customer Service and Complaints Handling


Customer Service and Complaints Handling outlines the competencies required when providing customer service in a Local Government environment, including identification of customer needs and the use of effective communication skills.

It requires an ability to understand and work with a diverse range of customer groups and is appropriate for all areas of Council.

Target Audience

Anyone working in the frontline of customer service.

Learning Outcomes

As a result of completing this program, participants should be able to:

  • explain the importance of customer service;
  • highlight the benefits of good customer service;
  • describe techniques for effective customer service;
  • identify new opportunities to improve customer service;
  • define customer service;
  • explain the purpose and contents of Customer Charters; and
  • list steps to deal effectively with difficult people.


9:00am - 4:30pm (8:45am registration)


$495.00 (+GST)

Relationship to Competency Standard



Officer Training
Customer Service and Complaints Handling
  • Tuesday, 29 November 2016
  • Registration from 08:45AM
  • ONE70, LV1, 170 Railway Parade, West Leederville, WA 6007
  • $495.00 (+GST)
Register Now
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