MyNetFone operates a robust and reliable telecommunications network, backed by a team of professionals proactively monitoring and responding to customer requests and detected irregularities. By taking a complementary view of customer engagement, MyNetFone delivers an assurance of continued reliability and quality in all key aspects of their service, extending to the performance of human resources.
MyNetFone are pleased to offer under this contract Telephone (PSTN, ISDN and SIP Services), 1300 / 13 and 1800 Services, Hosted Telephony and Enterprise Fax Services to name a few at very competitive rates.
Key to MyNetFone’s service quality is a professionally engineered core network for both voice and data carriage. This network offers multiple levels of redundancy and failover to ensure continuity even in the case of segment failure.
For their enterprise clients MyNetFone uses a customer service specific restoration metric to deliver meaningful service levels, backed by rebates if the metric is not met. MyNetFone’s restoration approach ensures all service interruptions are given high priority and restoration efforts commence with urgency.