Insight Call Centre Services provide 24x7x365 call answering and management services for companies Australia wide. They have earned a strong reputation for providing high quality and professional outsourced customer service.
Insight are proudly West Australian and have been a partner of more than 50 WALGA Members for over 10 years, dealing with over 1.5 million WA Local Government enquiries. Calls are never managed offshore or interstate.
• Call agents are mature, professional and have a unique understanding of the nuances of interacting with customers.
• The majority of call agents have been providing service to customers for over 8 years.
• Call agents are trained and coached to an exceptional level, delivering customer service with a smile.
They work with Members to develop robust systems and processes to ensure customers receive high quality services. The Helpdesk team ensures timely and accurate delivery of critical information to member’s customers.