Datacom Systems WA Pty Ltd

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Licensing Services - Microsoft Software

Datacom uses its rich technology and service history to drive Local Government business performance. Datacom combines its world class capability as an IT Services provider with licensing expertise to deliver a sustained advantage. With a long established relationship with Microsoft and other software vendors, Datacom works closely to align Local Government software solutions roadmaps with business requirements delivering access to the latest products and technologies as they are released.

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Supplier Licensing Services - Microsoft Software
Datacom

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Darren McCormack , Bid Manager
9221 3570
Level 2, 184 Adelaide Tce, EAST PERTH WA 6004

ICT and Related Services

Datacom is one of the largest Australasian-owned IT solutions and services companies, offering a comprehensive range of solutions including: design and implementation of IT infrastructure solutions, data centre hosting, fully managed services, application development and support as well as fully outsourced service desk solutions.
• IT management: All aspects of procuring, operating, supporting and managing information technology
• Cloud services: Offering infrastructure, platform or software as a service, with flexible commercial terms
• Data centres: Nine across the group, owned, built and/or operated by Datacom to world-class specifications
• Custom software development: 750 software developers building and enhancing all types of systems for public and private sector clients
• Business process: Mature local multi-channel BPO operations
• Payroll: ANZ’s leading payroll applications

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Supplier Consultancy - ICT Management Consultancy - Technical Records & Archives GIS Services Audio Visual Products & Associated Consultancies Data Centre Services Managed ICT Services Web Development inc Apps & BI Network & Communications Technologies
Datacom

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Darren McCormack , Bid Manager
9221 3570
Level 2, 184 Adelaide Tce, EAST PERTH WA 6004

Call Centre Management Services

Datacom is one of the largest Australasian-owned IT solutions and services companies. They provide Local Government with customer service solutions to address the continually evolving and demanding expectations of the community.
They provide performance enhancing solutions delivering quantifiable business benefits, improving operational efficiencies and effectively enabling Local Government to provide a quality service through multiple channels.
Customer service solutions include:
• Multi-channel contact centres; in hours, after hours and 24/7;
• Managed telephony services; Contact Centre as a Service (CCaaS) technology;
• Campaign support; out bound advertising, product recall, mystery shopping and consumer campaigns;
• Process improvement;
• Back office processing such as registrations, payroll and debt processing;
• Customer intelligence solutions; customer experience analytics, social media monitoring, engagement and analysis delivering customer insights.

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Supplier Call Centre Management Services
Datacom

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Vincent Bentley , Account Executive
Level 2, 184 Adelaide Tce, EAST PERTH WA 6004

Telecommunication Services

Datacom Local Government Solutions is the only full service organisation to the Local Government sector.  They are Australasia’s largest privately-owned IT services companies, with an overall vision to providing enduring performance and fresh thinking. Providing a Local Government specific, ERP and online services complemented with world class CRM, social media, contact centre, professional services, business process services, managed print and infrastructure to deliver “Sustainable Councils and Connected Communities”

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Supplier Data Hardware Mobile Mobile Device Management Unified Communications Video Conference Managed Services Voice Wireless Data Services
Datacom

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Darren McCormack , Bid Manager
9221 3570
Level 2, 184 Adelaide Tce, EAST PERTH WA 6004
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